Okay, I promise this is the last thing I'll post about a car dealership. But I thought the following was hilarious and I needed to share.
Once my car was ready, they told me so and that I could pay the cashier. Nothing else was said. Nothing. So, upon signing my receipt, I get the 4-page invoice. A couple of interesting line items.
"Customer has been advised of needed
maintenance - Problem Found - OIL PAN IS
LEAKING , CUSTOMER WAS ADVISEDDECLINED AT"
"RPS Red - power steering system needs immediate attention"
"RBS Red - brake fluid needs immediate attention"
"84741 INSPECTION 0.00 COMPLETED CUSTOMER DECLINED RECOMENATIONS AT
THIS TIME SEE RECOMENDATIONS"
Their typo's aside, I'm pretty sure they're saying that they told me about the problems, and I declined to have them fix them. (A) They never said anything about any problems, and (B) Yes, I would have declined for them to fix the problems, but that's not the same thing as I actually did decline.
Also of note, I'm sure they were supposed to fill in the date/time or phone number that they let me know the recommendations. I didn't selectively quote the Invoice... they simply didn't include that data on my copy of the Invoice.
After that, my next favorite part is the following (I took out the caps for readability this time): "Very soon you will receive a survey regarding your service experience. At Temecula Mazda we value your opinion. We are committed to your satisfaction. If for any reason we have not earned a 'very satisfied' rating on all the survey questions, please let us know so we may address your concerns." Oh, I will Hine Temecula Mazda, I will.